Support

  Upsilon Dynamics makes every possible effort to ensure that Vantage Time Clock will run smoothly on every PC configuration; but we cannot guarantee that this will always be the case. If you find you are having problems, please first refer to our Online Help section in the menu above; you may also be able to visit the customer forums to view common problems and answers. The online video tutorials and guides will also contain a wealth of information.

Support Packages

  Upsilon Dynamics provides support for Vantage Time Clock. Every purchase of Vantage Time Clock provides 1 year of priority email response support along with the yearly license. All purchases include access to the customer forums, online help section, video tutorials, and online guides. Additional support after one year can be purchased on a per year basis, please contact Upsilon Dynamics Sales for more information on purchasing additional support.

Service	Support Offered
Online Support	Online support is offered indefinitely; this includes online help guides, videos and manuals and the online forum community. All of which can be downloaded and printed for your own use or viewed directly from our website.
Priority Email Response	Immediate email support is provided. We will look at all incoming emails and respond as timely as possible. Usually within 24 hours we will respond.

Automatic Updates

  Every 3 months a new major server update is released for Vantage Time Clock. This may include fixes to issues or adding new features. Client updates are done automatically through the web and are done regularely when vital or critical bugs or issues are found.

Contacting Support

  For all Vantage Time Clock related enquiries, please contact support@upsilon-dynamics.com.

  All issues will be responded to within 12 hours of the service request.